Shipping Policy
Vida Supplement ("we" and "us") is the operator of (https://www.vida-supplement.com) ("Website"). By placing an order through this website, you agree to the following terms. These are provided to ensure that both parties are aware of and agree to this agreement to protect each other and set expectations for our service.
1. General
Subject to availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all of your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you prefer to wait for the replacement of the pending item or if you prefer that we process a refund.
2. Shipping costs
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Shipping payment will be collected with purchase. This price will be the final price for shipping costs to the customer.
3. returns
3.1 Return due to change of mind
Vida Supplement will gladly accept returns due to a change of mind, provided that we receive a return request within 30 days of receipt of the item and it is returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid for by the customer and you will be required to arrange your own shipping.
Once returns are received and accepted, refunds will be processed. We will notify you once this is complete via email. (Life Supplement) will refund the value of the returned goods but NOT
refund the value of any shipment paid.
4. Delivery conditions
4.1 National transit time
In general, domestic shipments are in transit from 2 to 7 days
4.2 International transit time
Generally, orders shipped internationally are in transit from 4 to 22 days. This varies a lot depending on the country where you are.
4.3 Shipping time
Orders are usually shipped within 2 business days after payment of the order. Our warehouse operates Monday through Friday during standard business hours, excluding national holidays when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
4.4 Change of delivery address
For delivery address change requests, we may change the address at any time before the order is shipped.
4.5 PO Box Shipping
Vida Supplement will be shipped to P.O. PO box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Shipping to military addresses
We can ship to military addresses through USPS. We cannot offer this service using courier services.
4.7 Items out of stock
If an item is out of stock, we will cancel and refund the out-of-stock items and ship the rest of the order.
4.8 Delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so that we can conduct an investigation.
5. Notification Tracking
For United States orders, at the time of shipment, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest available updates from the shipping provider.
For international orders, customers will not receive a tracking link. However, they will receive an email once the order is shipped.
6. Packages damaged in transit
If you find that a package is damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without you being present, please contact customer service for next steps.
7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import duties and taxes
Import duties and taxes for international shipments may be required to be paid upon arrival in the destination country. This varies by country, and Vida Supplement encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Vida Supplement at the customer's expense, and the customer will receive a refund of the value of the goods paid, less the cost of return shipping. . . The initial shipping cost will not be refunded.
8. Cancellations
If you change your mind before we have received your order, we can accept cancellations at any time before the order has been shipped. If an order has already been shipped, it cannot be cancelled.
9. Safe
Packages are insured for loss and damage up to the value indicated by the courier.
9.1 Process for packages damaged in transit
We will process a refund or replacement as soon as the courier has completed its investigation of the claim.
9.2 Process for packet loss in transit
We will process a refund or replacement as soon as the courier has made an investigation and deems the package lost.
10. Customer Support
For all customer service inquiries, please email us at info@vida-supplement.com
11. subscriptions
Vida Supplement subscribers receive shipments each month of a thirty-day supply of vitamins and nutritional supplements, packaged for daily use. The Vida supplement provides an automatically recurring subscription service. As part of our subscription service, approximately every thirty days you will receive a package from Vida that includes your order of vitamins and supplements. You can find specific details about your order on your account page ("Account") by accessing the Site www.vida-supplement.com and accessing your Account details. WHEN YOU REGISTER, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT (A) VIDA SUPPLEMENT (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTOMATICALLY AUTHORIZED TO CHARGE YOU APPROXIMATELY EVERY THIRTY DAYS FOR YOUR SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) DURING THE CUSTOMIZED TIME THAT YOUR SUBSCRIPTION CONTINUES, AND (B) YOUR SUBSCRIPTION IS CONTINUED UNTIL AFTER THE SECOND CYCLE YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE SITES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS. YOU ACKNOWLEDGE AND AGREE THAT VIDA SUPPLEMENT WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC RECURRING PAYMENTS. YOU CAN SKIP YOUR RECURRING ORDER AS OFTEN AS YOU WANT BY MANAGING YOUR DELIVERY SCHEDULE ON YOUR DELIVERY SCHEDULE PAGE.
11.1 Cancellation policy
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL IT. AFTER THE SECOND CYCLE, YOU MAY CANCEL BY CONTACTING US AT INFO@VIDASUPPLEMENT.COM, BUT IF YOU CANCEL AFTER YOUR NEXT SHIPMENT HAS BEEN PREPARED (5 DAYS BEFORE PAYDAY) OR SHIPPED, YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES). AND OTHER CHARGES) INCURRED PRIOR TO CANCELLATION OF YOUR SUBSCRIPTION. In the event that you cancel your Subscription, please note that we may still send you promotional communications about VIDA Supplement, unless you opt out of such communications by following the unsubscribe instructions provided there.